REFUND POLICY

This is our 'plain English' version of the legal agreement in our Terms of Conditions that customers must accept to register on the HBG service and purchase games.

Certain restrictions apply to sales of Products sold through the Service that might not otherwise apply to physical goods. Refunds will not be issued due to your dissatisfaction with the product or if your computer does not meet the minimum Product requirements.

Purchases made with the use of a proxy server, VPN or similar technology may not work at all and will not be eligible for a refund.

Refunds or store credit may be issued solely at HEYBOX’s discretion and every refund request is treated on a case by case basis, taking into consideration the following conditions:

- The time of your request for refund/credit is no more than 7 days from the time of purchase.

- The game activation key (including any bonus or beta keys) could not be activated.

- We are unable to process refunds 48 hours before a game is due to be released or preload begins.

- Due to Paypal limitations, Paypal refunds cannot be processed any later than 120 days from purchase.

If you feel that your purchase qualifies for a refund, please contact HEYBOX Customer Service at http://heyboxgaming.zendesk.com/home